This privacy notice sets out how we collect and use personal information during and after using this website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
We are Whats the Big Idea Ltd, limited company number 3941819. Our registered address is 25 Seaway Gardens, St Marys Bay Kent TN29 0RH.
You can contact the Data Controller by writing to 25 Seaway Gardens St Marys Bay Kent TN29 0RH, by email at [email protected] or by telephone on 01303873270.
The General Data Protection Regulation (GDPR) defines personal data as “Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
When you submit an enquiry or place an order we may ask you for certain information, referred to as “personal information,” which includes information that pertains to your identity. We ask for your consent to do this and providing us with your personal data is optional and we endeavour to only collect data that is relevant to your request.
When you submit an enquiry via our website.
When you complete a contact for via our website we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed and the information is not shared with any other company or persons, other than Whats the Big Idea employees. We do not use the information you provide to make any automated decisions that might affect you. We do not use any automated descision programmes.
We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.
When you purchase a product from our website
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.
Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not retain your credit card information.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your order information for an indefinite period.
There may be instances in which we collect “general information” from you. This may include information recorded by our server logs from your browser such as your Internet Protocol (IP) address which enables us to identify your computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network like the internet, and the specific website page you requested.
General information, including cookies may be collected from you whenever you access or use the website.
Cookies are small data files which are sent from the website and stored on your computer by your website browser. The cookies used on this website are either to:
- Enable you to navigate the website and find the information you are looking for, or
- To give us general information about website activity, e.g. how many people visit the website, which pages they look at, what devices they use (PC's mobile phones etc). The information stored does not include any personal data.
Card transactions concluded on this website are transmitted using industry standard 128 bit SSL encryption.
The secure servers are situated on a standalone private network completely isolated from other networks and connections. They have a single resilient connection to the Internet, which is serviced through dual dedicated ICSA compliant firewalls.
The servers are further secured through "server lock" protection, with all credit card details encrypted through 3DES encryption. When you enter your order your browser will automatically inform you that encryption is being used.
As a further level of protection, all data stored on the secure server is encrypted again and protected by a firewall, the specification of which has been recognised by the major banks. Your card details are kept confidential at all times.
Subject to certain limitations, you have the right to:-
Request access to your personal information
Request correction or erasure of your information
Request the restriction of processing of your personal information
Object to the processing of your information
If you would like to request access, correction, erasure, restriction or object to the processing of your data please write to the Data Controller at 25 Seaway gardens, St Marys Bay Kent TN29 0RH, or by email at [email protected]
You can also withdraw your consent for us to send you newsletters at any time, either by clicking the unsubscribe link at the end of any newsletter, or by writing or emailing us using the contact details above.
You have the right to make a complaint about our use of your information by either contacting the Data Controller at 25 Seaway Gardens St Marys Bay Kent TN29 0RH or the UK Data Protection Supervisory Authority whose contact details are:
UK Supervisory Authority (ICO)
Address: Customer Contact
Information Commissioner's Office
Email: [email protected]